Returns Policy

Southern Valve is committed to make the process of returns and replacements as hassle free as possible. To avoid any delays, please follow our simple process.

Returns are only accepted based on the following criteria:

• The product(s) being returned are:
  • Unused
  • Supplied with their original packaging and documentation
  • Been ordered directly from our website and paid for by card
  • Have been invoiced by us and are returned within 10 days of the date of invoice
  • Being returned at your cost using an insured service (we accept no responsibility for lost in transit items)

Please contact us before making any return so we are able to issue the return paperwork and returns number.

Should your product be faulty, please contact us.

The following items cannot be returned unless faulty:

• Pneumatic cylinders
• Items with SVSP part numbers

All standard stocked items will be accepted for return, however Southern Valve reserve the right to apply a re-stocking fee. This will be advised at time of the return request.

To return your product, you should mail your product to: The Southern Valve and Fitting Co Ltd, Unit 8 Northridge Park, Haywood Way, Hastings, East Sussex, TN35 4PP.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When returning items, please use an adequately insured service. We accept no responsibility for lost in transit items.

We only replace items if they are faulty, defective or damaged in transit. Please contact us as soon as possible for replacements by sending an email to sales@southernvalve.co.uk.

Refunds will be issued on receipt of the products, providing the above criteria has been met. Refunds are processed back through the original payment method via our website. The time when you recieve the refund will be dependent on the bank processing time.